The Key to Sustainable Growth: Driving Funding Utilisation and Outcomes

Under the new Support at Home framework, the focus is shifting from simply managing a client's budget to actively helping them utilise it to its full potential. With care recipients no longer able to "save up" their unspent funds, the emphasis is on effective, timely use of their care package.

This presents a unique opportunity for both providers and care recipients, and a key lever for profitability and growth.

Here's How You Can Proactively Drive Client Utilisation and Outcomes

• Have the Conversation: This is a crucial step. Talk to your care recipients and their families about the new rules. Explain that the ability to save up funds is being removed and that the new system encourages them to get the most out of their government-funded package for their health and wellbeing.
• Highlight Clinical Services: The new framework fully funds clinical services, making them a high-value offering for your clients. Make sure your care recipients understand this. Proactively highlight the benefits of clinical services—such as allied health, physiotherapy, and nursing—and make sure they are included in their care plan if they have the budget and a clinical need. This not only improves their health outcomes but also increases the utilisation of their package funds.
• Proactive Planning: Instead of a "set and forget" approach, work with your clients to create a dynamic service schedule that fully uses their funding on a regular basis. This ensures a consistent revenue stream for your business while providing the care your clients need.
• Use the Right Tools: To have these conversations and create these plans efficiently, you need the right tools. A software solution that allows you to show clients their budget in real-time, demonstrate the impact of different service options, and get their agreement on the spot is invaluable. This transparency builds trust and encourages proactive utilisation.

By empowering your care recipients to maximise their funding, you are not only securing the financial viability of your business but also fulfilling your core purpose: delivering high-quality, impactful care that genuinely improves lives.

Call Debra on 1300 664 130 to discuss how Care Collaborator can help your Care Managers drive up utilisation under Support at Home which will be crucial for business viability.