Unlocking Your Bottom Line in the New Support at Home Program

The aged care sector is on the cusp of a major transformation with the new Support at Home Program commencing 1 November 2025. As a provider, understanding the fundamental shift in the funding model is not just an administrative task—it's a critical component of your business strategy. The new program moves away from the old Home Care Packages model to a fee-for-service structure, where government funding is directly tied to the services you deliver.

This change means your revenue is now a direct reflection of your service provision. The more you assist clients in utilising their budgets through meaningful and necessary services, the more you will be paid. This model, detailed in the Support at Home Program Manual, aligns provider profitability with effective service delivery. By focusing on efficient operations and a client-centred approach that encourages the use of services, you can ensure your organisation thrives under this new system. This new structure is an opportunity to improve financial sustainability while delivering high-quality, responsive care.

Call Debra on 1300 664 130 to discuss your participant onboarding and how Care Collaborator can make this process more efficient and reduce the manual interventions for your Care Partners.